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Privacy Policy

A legal disclaimer

The information provided on this page is for general informational purposes only and is intended to offer a high-level overview of how to draft a Privacy Policy. It does not constitute legal advice and should not be relied upon as a substitute for professional legal consultation. Every business has unique privacy requirements, and we strongly recommend seeking qualified legal counsel to ensure your Privacy Policy complies with applicable laws and accurately reflects your practices.

Privacy Policy - the basics

Privacy Policy – Purrfect Wellness Pet Care

Effective Date: 21/05/2025

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1. Introduction

Purrfect Wellness Pet Care is committed to protecting the privacy of all visitors and customers who engage with our website and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with applicable data protection laws.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email, phone number, address, pet details (name, species, age, health history), and payment information.

  • Non-Personal Information: Browser type, IP address, device data, and usage statistics.

3. How We Use Your Information

Your information may be used to:

  • Book online vet consultations

  • Fulfill product orders (medicines, food, accessories, etc.)

  • Send important updates or service-related notifications

  • Improve our website, services, and customer experience

  • Provide personalized support and recommendations

  • Comply with legal or regulatory requirements

4. Sharing and Disclosure

We do not sell or rent your personal information. However, we may share data with:

  • Trusted third-party service providers (e.g., payment processors, courier partners)

  • Legal authorities, if required by law or for compliance purposes

  • Vets and pet care professionals to facilitate your consultation and care requests

5. Data Security

We implement appropriate security measures (encryption, secure servers, access control) to protect your information from unauthorized access, misuse, or disclosure.

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6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze traffic, and personalize content. You may control cookie preferences through your browser settings.

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7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal data

  • Withdraw consent at any time

  • Object to or restrict certain processing activities

To exercise any of these rights, please contact us at: wellnesspurrfect@gmail.com

8. Third-Party Links

Our website may contain links to other websites or services. We are not responsible for their privacy practices. We encourage you to review their policies.

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9. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal data from children.

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10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

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11. Contact Us

For any questions or concerns about this policy, please contact us at:
📧 wellnesspurrfect@gmail.com
📞 7439708051

 

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Your Worries
Our Solutions

  • What makes Purrfect Wellness different from other online vet services?
    A: At Purrfect Wellness, we offer: - Personalized Care from 6 AM to 11 PM: Available early morning to late evening for timely pet care. - Free Follow-Up Consultations: Complimentary follow-ups to ensure ongoing pet health. - Tailored Health Plans: Customized plans based on your pet's unique needs. - Comprehensive Pet Care Services: Broad range of services, from check-ups to emergency care. - Minimal Medicines, More Natural Remedies: Focus on holistic health with fewer medications. Our commitment to excellent veterinary care makes us a trusted choice for pet owners.
  • Are your vets certified professionals?
    Yes! All our veterinarians are certified and licensed professionals. Each vet has completed rigorous medical training and holds valid veterinary qualifications. Our team includes experts in general wellness and specialized care—from nutrition to dermatology and more. Every vet is selected not just for their skills, but for their genuine love and passion for animals. With Purrfect Wellness, your pet is in safe, experienced, and caring hands.
  • What if my pet’s condition is serious?
    In Case of Emergency: If your pet is in pain, bleeding, choking, or unresponsive—please visit a physical vet clinic immediately. Online consultations have limitations in emergency care. Not Sure Where to Go? If you don’t know any nearby vets, reach out to us. Our experts will assess the situation and guide you on how to stabilize your pet and what to do next until you reach help. 📡 If It Can’t Be Solved Online: We’ll let you know right away and try to locate the nearest available vet clinic for you based on your location. 🤝 Your Pet’s Safety Comes First: We’re here to support you—even if it means recommending someone else. Because we care.
  • How does the online consultation work at Purrfect Wellness?
    Select Your Pet’s Concern: Choose from common issues like skin, dental, digestion, or a general check up. Pick a Date & Time Slot That Works for You: We keep it flexible and easy—no waiting rooms or clinic stress. Get Matched with the Right Expert Vet: We assign a vet specialized in your pet’s specific issue for personalized care. You can also share any reports or photos. Connect via Video call: You’ll receive a consultation link and doctor will help you with the best guidance. Receive a Digital Prescription & Advice: After the consult, we’ll send you the treatment plan, prescription, and any extra care tips. Follow-Up Support for 7 Days (Free): Got questions later? Just message us—we’re still here for you and your fur baby.
  • Can I book a consult for more than one pet at Purrfect Wellness?
    Yes, absolutely! You’re welcome to book consultations for multiple pets. We recommend separate bookings for each pet to ensure focused, personalized care. Each pet has unique needs—separate consults allow our vets to fully understand and address their individual health concerns. Dedicated attention = better outcomes. It helps us observe their behaviour, symptoms, and lifestyle in more detail. Our goal is to give every furry friend the best care possible—one paw at a time.
  • Can I talk to the same vet again after a few days at Purrfect Wellness?
    A: - At Purrfect Wellness, we understand how important it is to maintain continuity in your pet's care. - Yes, you can absolutely request to talk to the same vet again after a few days. - We want to honour your preference for a specific veterinarian to ensure that both you and your pet enjoy a consistent and familiar care experience. - If your chosen vet is unavailable due to scheduling conflicts, don’t worry—we’ll provide alternative options: - Booking a different time to see the same vet. - Arranging for another qualified vet with similar expertise to assist you if the situation is urgent. - Our goal is always to make sure your pet receives the best care possible, no matter what.
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